Find answers to common questions about ordering, shipping, returns, and our products.
Most orders are processed within one to two business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will be processed the following Monday.
Orders for Priority Shipping will be processed the same day if received by 3:00 PM EST.
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If you wish to cancel a backordered item, please contact us at 1-888-546-9704.
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You should provide us with an accurate shipping address to ensure smooth delivery.
Ordering is simple! Just add the products you want to purchase to your bag and proceed to checkout.
Fill out your address and chosen payment method, and you're all set.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for your convenience.
Dermalactives ships to all 50 United States, Canada, and Mexico.
We can't wait to be a part of your skincare routine!
Please contact us within 1 hour of order placement at 1-888-546-9704 and we will do our best to accommodate your request to change or cancel your order.
Returns are accepted for unused items purchased on www.dermalactives.com within 30 days of purchase. Your item must be in the same condition you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at info@dermalactives.com. If your return is accepted, we'll send you a return shipping label with instructions. Items sent back without first requesting a return will not be accepted.
For any return questions, contact us at info@dermalactives.com
Your invoice will contain your order number, the products you purchased, and the amount charged for your order.
We research and develop products with a unique deep approach to anti-aging. Our skincare treatments contain a special polymer that enables molecules to penetrate the skin's deepest layers, delivering protein-rich collagen and elastin. Our cutting-edge ingredients stimulate healthy cell movement directly to damaged areas, rebuilding and nourishing the lower dermal layers naturally.
The result? Visible reduction in fine lines, wrinkles, and improved skin tone and texture.
Questions? Reach out at info@dermalactives.com
Dermalactives is dedicated to offering the best skincare treatments for your skin. Our team of skincare formulators and scientists worked hard to create effective and natural solutions for your skincare needs.
We're highly selective when sourcing ingredients and only work with manufacturing partners who have stringent quality controls and strong expertise in this field.
We never have and never will test on animals. We're proud to be certified cruelty-free.
We're here to keep it simple. A general rule of thumb is:
1. Cleanser
2. Exfoliant
3. Toner
4. Serum
5. Moisturizer
6. SPF
7. Makeup
If you have additional products and aren't sure when to use them, message us at info@dermalactives.com and our support team will help!
We got you! Although many of our products are suitable for all skin types, we know how hard it can be to find products that are effective and don't irritate your skin.
We developed products specifically for sensitive skin as part of our Premium skincare collection.
We're sorry to hear that and want to help get your order placed ASAP!
A few things to try:
- Close your browser and start fresh
- Purchase through an incognito window
If you continue to have trouble, email us at info@dermalactives.com so our support team can help.
You can also call us at 1-888-546-9704 (Monday-Friday, 9AM-4PM PST) to place an order.
It is our free rewards program. You collect a stamp for each product you buy, and completing a page of the passport earns you a free product. It costs nothing to take part.
Take our skin quiz and save your results. You will need an account to save them. Your passport opens at that point, and orders you place from then on earn stamps. Orders placed before you saved your results do not count.
A single product earns 1 stamp. A bundle or set earns 2. Travel sizes and the travel kit earn no stamps. Only paid orders earn stamps.
Each page of the passport completes on your running total of stamps: 2 stamps completes Weekend Getaway, 6 completes Spring Break, 12 completes Honeymoon and 20 completes Summer Holiday. Completing a page earns one free product from the approved list for that page, and you choose it at checkout.
Completing all four pages of your passport makes you a Frequent Flyer. Frequent Flyers get a standing discount on their orders, shown at checkout. It does not apply to travel sizes and cannot be used together with a discount code. Your status stays active as long as you keep shopping — if you go twelve months without placing an order, you lose it, and placing an order starts the twelve months again.
Your progress is recalculated and the stamps from that order are removed. The exception is a reward you have already collected: if that order completed a page and you claimed the reward, we do not delete the stamp and the reward stays yours.
Our team is here to help! Reach out anytime and we'll get back to you as soon as possible.