These terms and conditions (together with our Privacy Policy and Website Terms of Use) ("Terms and Conditions") tell you information about us and set out the legal terms and conditions on which we sell any of the Dermalactives products ("Products") listed on our website www.dermalactives.com ("Website") to you. These Terms and Conditions do not apply if you buy Dermalactives products from any source other than our Website (if, for example, you buy Dermalactives products from one of our authorized distributors or retailers). The distributors and retailers will have their own terms and conditions that will apply if you buy Dermalactives products from them (and you should make sure you understand any such terms).
These Terms and Conditions will apply to any contract for the sale of Products by us to you ("Contract"). Please read these Terms and Conditions carefully and make sure that you understand them before ordering any Products from our Website.
Please note that by ordering any of our Products, you agree to be bound by these Terms and Conditions. If you refuse to accept these Terms and Conditions, you will not be able to order Products from our Website.
1. Understanding These Terms and Conditions
When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined.
When we refer to "we", "us" or "our", we mean Dermalactives. When we refer to "you" or "your" we mean you, the person buying Products from our Website.
2. About Us
We are Dermalactives Inc., a company registered in the United States, and we operate the Website. Our principal place of business is in Chatsworth, CA.
If you would like to contact us, please use the form on the Contact Us page of our Website and our customer services team will be happy to assist you.
3. Our Products
We have an unparalleled commitment to excellence, luxury, and the science of skincare. Our range of Products helps prolong the youthful appearance of even the most delicate skin by confronting the problems of premature aging, environmental hazards, and the stress of contemporary life.
If we are unable to supply you with a Product (because, for example, that Product is not in stock or is no longer available) we will inform you of this by email and we will not process your order. If you have already paid for the Product(s), we will refund you the full amount as soon as possible.
4. Product Prices
The prices of the Products will be as quoted on our Website from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered into the system. However, it is always possible that, despite our efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the product you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or canceling your order.
5. Methods of Payment
You can pay for Products using a debit card or credit card. We accept the following cards: American Express, Visa, MasterCard, and Discover.
Your debit card or credit card will not be charged until we ship your order (at which point we take payment for the Products and all applicable delivery charges in full).
6. Delivery
Your order will be fulfilled by the estimated delivery date set out in the Shipping Confirmation, unless there is an event outside of our control. If we are unable to meet the estimated delivery date because of an event outside of our control, we will contact you with a revised estimated delivery date.
Delivery will be completed when we deliver the Products to the address you gave us (so please make sure that the delivery details you provide are accurate as we cannot be responsible for any delayed or failed deliveries as a result of your error).
7. Returns and Refunds
7.1 General Returns
Returns are being accepted for unused items only purchased on the Website www.dermalactives.com within 30 days from purchase. Customers are responsible for the cost of return shipping labels when returning items.
7.2 Faulty Products
In the unlikely event that the Products we sell to you are faulty or not as described, you may have additional legal rights to receive a refund in relation to these Products. These legal rights are not affected by our general returns policy or by these Terms and Conditions.
8. Our Liability
If we fail to comply with these Terms and Conditions, we are responsible for the loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable.
We only supply Products (including any free samples provided with your order) for domestic and private use. You agree not to use the Products for any commercial, business, or re-sale purposes.
9. Using Our Website
Your use of our Website is governed by our Website Terms of Use. Please take the time to read our Website Terms of Use as they include important information and terms which apply to you.
10. Your Personal Information
We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it includes important information and terms which apply to you.
11. Events Outside of Our Control
In rare circumstances, events outside of our reasonable control may delay or prevent us from performing our obligations under the Contract. If these events occur, we will try to perform our obligations to you as soon as we can.
12. Changes to These Terms and Conditions
We may make changes to these Terms and Conditions from time to time. Every time you order Products from us, the Terms and Conditions in force at that time will apply to the Contract between you and us.
13. Complaints
We hope that you don't have cause for a complaint but, if you do, we want to hear about it so that we can try and resolve it. Please contact our customer services team using the form on the Contact Us page of our Website.
14. Other Important Information
We may transfer our rights and obligations under the Contract to another organization, but this will not affect your rights or our obligations under these Terms and Conditions. The Contract is between you and us. No other person shall have any right to enforce any of its terms.
15. Governing Law and Jurisdiction
These Terms and Conditions are governed by US law. This means that the Contract for the purchase of Products through our Website, and any dispute or claim arising out of or in connection with it, will be governed by US law. You and we both agree that the courts of the United States will have exclusive jurisdiction over any disputes.
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Have Questions?
If you have any questions about our policies, please don't hesitate to contact us.
