Warranty

Dermalactives™ provides you with a one-year manufacturer warranty on your device.

Dermalactives™ cannot guarantee the quality of products sold by non-authorized retailers. Purchasing Dermalactives™ products from Internet sites not legitimately representing Dermalactives™ products forfeits this warranty. This includes non-authorized retailers on Amazon®.

Warranty Instructions

In order to exchange your damaged items, please send us the following:

1. The damaged device.
2. Completed warranty card.
3. Copy of the original receipt, or bank statement, as proof of purchase.
4. $49.99 USD service fee (will be collected over the phone, by check or money order). The service fee may vary for certain products.

No products will be replaced without this payment attached.

Please send the above to:

Dermalactives

20725 Prairie St, Chatsworth, CA 91311

Or contact us at: (888) 546-9704

Please allow 7-10 business days from the day we receive your product.

If your Dermalactives™ product has malfunctioned within thirty days of purchase, please redeem your warranty by mail. The $49.99 USD service fee is waived. You may also return to the original location of purchase to service your warranty immediately.

Important Notice

Dermalactives™ is aware of non-authorized parties selling potentially counterfeit Dermalactives™ products on Amazon®. This communication is to serve notice to our valued customers, retailers, and distributors that Dermalactives™ is aware of this issue and is actively working to resolve it. Please note that Dermalactives™ will NOT honor the warranty for any products sold on Amazon® by non-authorized retailers.