Find answers to frequently asked questions. If your inquiry cannot be answered by FAQs provided, you are welcome to call our customer service or contact us.

Customer Service toll free number –  1-888-546-9704

Table of contents:

  • General Questions
  • Product Questions
  • Product Usage
  • Technical Questions
  • Ordering
  • Sales Tax


General Questions

What causes wrinkles?

The skin has several layers – the epidermis, dermis and sub-dermis. The dermis contains proteins that keep the skin taut and springy. As we age and as our skin is exposed to environmental stresses (sun is the major cause of skin damage), the collagen and elastin proteins in our skin begin to break down, creating voids and gaps – these “gaps” are wrinkles. Another cause of wrinkles is the skin’s inability to repair itself as we age by showing a significant slowdown in the creation of healthy cells.

Understanding the scientific basis allows us to look for innovative ways to repair, rejuvenate and protect the skin.

What is Collagen and why do we need more of it?

Collagen is a natural protein produced by our body, which resides in the dermis. Collagen is a necessary protein, crucial in helping our skin to maintain its durability and resilience. Without it, our skin will not remain taut, and wrinkles will form.

What about collagen injections?

Until recently, the only effective method for delivering collagen to the regenerating deeper layers of the skin has been injections that are both invasive and very expensive. With the use of Dermalactives it is no longer necessary to endure the painful and expensive injections. This is what makes the Dermalactives treatments such an incredible discovery.

What is Elastin?

Elastin is a natural protein produced by our body that is elastic and allows the skin to resume its shape after stretching or contracting. It resides in the dermis and hypodermis, the lower layers of the skin. Elastin is a necessary protein, crucial in helping our skin to maintain its flexibility. Without it, our skin will not remain taut and springy, and wrinkles will form.


Product Questions


What are the ingredients of Dermalactives Moisturizer?

Water, Cyclopentasiloxane, Glycerin, Stearic Acid, Octyl Palmitate, Mineral Oil, PE – 100 Stearate, Glyceryl Stearate, Myristyl Alcohol, Butyrospermum Parkii (Shea Butter), Ethylhexyl Methoxycinnamate, Polyacrlamide, C13-14 Isoparaffin, Laureth-7, Triethanolamine, PEG-40 Stearate, Beeswax, Stearyl Alcohol, Cetyl, Alcohol,Tocopheryl, Acetate, Retinyl Palmitate,Thioctic Acid, Indol Acetyl, Phenylalanine, Ethoxydiglycol, Ascorbyl Palmitate, Phospholipids, Hydrolyzed Collagen, Hydrolyzed Elastin, DMAE Bitaratrate, Glycolic Acid, Fragrance, Methylparaben, Propylparaben, Disodium EDTA, Diazolidinyl Urea.

Will the moisturizer help eliminate my wrinkles?

Yes. Our studies have shown that the daily use of the moisturizer can make a visible difference and eliminate wrinkles.


Product Usage

How does Dermalactives Lifting Solution work?

After applying Lifting Solution on skin, treatment will dry clear. Temporarily tightens the skin, hence reducing appearance of wrinkles. More importantly, the treatment not only moisturizes but locks moisture in and by doing this it protects the skin from further damage.

How many applications will it take to remove all wrinkles?

It mostly depends on the individual and how he or she reacts to the treatment.

Should treatment be applied over or under makeup?

Lifting Solution can be applied over or under makeup. Without foundation and after moisturizing, dab treatment under eye starting from the inner corner and work outward, applying evenly. Then apply makeup with foundation, mix a drop or two of Lifting Solution with foundation and apply evenly. Lifting Solution can also be applied directly over makeup. Simply apply a thin layer evenly over makeup.

What if treatment dries too tight?

If you find the treatment feels too tight, apply a small amount of moisturizer or foundation on top of treatment.

What causes a white residue?

Using too much treatment or not moisturizing prior to use. Apply a thin layer and let dry. Apply additional layers if necessary.

What causes a puckering effect at the edges of application?

Application may not have been evenly applied.

How does the pump work?

Break the safety tab, push activator down and release twice – be careful to do it VERY slowly, to activate the pump. Pump can also be shaken to activate.

Technical Questions

How do I place an order?

When you are done, click “checkout” to place your order. During checkout you will be asked to provide the following:

• First and last name

• E-mail address

• Billing and shipping address

• Phone number

• Credit card type, number and expiration date

Can I change my order during checkout?

Yes, you can. As long as you do not click the “submit order” button, you can review or update your order at the “review order” page.

I don’t want to purchase online. Can I make a purchase by phone?

Sorry, but we do not take phone orders at this time.


How do I know if my order was received?

Once you click “submit order” on the final order page we will send you an “Order Confirmation e-mail” to the e-mail address you provided. On your “Order Confirmation E-mail” you will also have your user name and password so that you can log in to your account and see the status of your order.

What forms of payment does Dermalactives, Inc. accept?

We accept the following payment methods: PayPal and Credit Cards – Visa, Master Card, American Express and Discover. We provide a safe and secure SSL 128-bit encrypted order form for your shopping needs. Your card number will be transmitted directly to the banking network for authorization.

 When will my credit card account be charged?

Once we ship your purchase, we will charge your account.

Why is there dollar amount shown on my statement?

The charge on your statement reflects the item price, shipping and handling charge and an installment charge if you purchased an item with a payment option.

Sales Tax

We are required to collect tax in California.

When will my order arrive?

Most orders will arrive within 3 – 5 business days after making your initial order. We allow 1 – 2 business days to process your order.

Please note when paying by online check your order may be held for a period of 7 – 10 business days to allow funds to clear through your financial institution. If your order does not arrive within 30 days there may be a problem due to inventory backorder or a problem with the mailing address.





Top 3 Tips to Keep Your Skin Healthy

Top 3 Tips to Keep Your Skin Healthy

We all struggle to find the perfect essentials and tips to keep your skin healthy throughout the years. There are many things we can do for our skin but most of us don’t have a lot of time or we can’t afford it. It’s a struggle, we know! But don’t worry, we have 3 tips that can help you keep your skin looking radiant without a lot of effort.

First Tip: Drink A lot Of Water!

Water! Water! Water! Is the first thing and the last thing you should put into your body.

Yes, I get it! Drinking coffee in the morning or drinking soda with your dinner at night is more delicious but we have to tell you, drinking water can be more beneficial to your skin and body. Water helps your body and skin to get rid of any toxins. You want to stay hydrated and you want to make sure you are not keeping any toxins in your body. It really the best tip we can give you to bringing you better healthier skin.

Second Tip: Moisturize Your Skin!

Keeping your skin moisturize day and night is a key remedy to maintain its balance from your skin being too dry or too oily. Our Purifying Triple Power Collagen Moisturizer should be one of your daily essential to keeping your skin moisturize whether its night or day. There is also, one specifically for night like Purifying Night Cream and another for the day night, Purifying Day Cream. These creams are made to specifically work to nourish and refresh your skin. The day cream helps to protect more damage from the sun and from the environment. Keeping your skin hydrated and protected throughout the day. While the night cream works to restore and hydrate your skin. By moisturizing your skin you create a defense layer that protects the skin from environmental damage, sun ray damage and premature aging. You can keep your skin looking youthful by this easy step.

Third Tip: Cleanse Your Skin

Honestly, after a long day you should cleanse your face to remove any excess makeup, dead skin, dirt, oil or bacteria. It’s important to try wash your skin with warm water after your cleanser. Our Purifying Cleansing gel is an alcohol free cleansing gel that removes any excess from your skin as well as improve skin texture. Also, applying our Purifying toner to your routine can help you maintain a youthful radiant look. It reduces inflammation of the skin and it allows your skin to open up to moisturizers or serums. It’s good to unclog your pores and wash away impurities.

Simple Tips To Keep Your Skin Looking Healthy!

These three tips can help a long way. It’s important to keep your skin moisturizes, and cleansed as well as keeping your body and skin hydrated with lots of water. We promise by doing these three things your skin will look more and more youthful and radiant.

After all we all want healthy skin.


Anti-Age Defying Collection

The Thermal X Collection is the perfect combination of age-defying treatments, designed to deliver superior results. Start with the revolutionary Age-Defying Thermal Heating Mask and you will instantly experience its effectiveness. Enhance the effect with our high-performance Thermal X serum. It’s highly recommended on its own. But together they make an unbeatable combination. Therefore, treat your skin! Formulated to keep your skin cool, replenish and hydrate. Pamper your skin with the rejuvenating properties of Dermalactives’ Age-Defying Thermal Collection for diminished signs of aging, smoother texture, and luminous complexion.


Thermal X Collection works together to fight any signs of aging on any skin type. Our age-defying Thermal Heating Mask is a revolutionary age-reversing treatment, using cutting edge skincare technology and active agents for visible results. Adding the serum to your routine to stimulate your blood circulation and releases any tension from your muscles. The collection combines changes your skin to look radiant and youthful.


After, applying the Age-Defying Thermal Heating Mask and Serum, the Age-Defying Cream comes to play. It works wonders to find a solution for facial expression lines, wrinkles, and dullness. The anti-aging formula is packed with active agents for a natural luminosity, firmness and lift. Creating a new youthful glow to your skin.


Filled with an anti-aging formula to active agents for a natural luminosity, firmness and lift. Finally! No More Sagging! We have a solution for your skin. Use the collection to feel and look more youthful. It’s okay, we got you!

Thermal X Collection

Game Changer? I think, yes! Let us know how your skin changed with our Thermal X Collection. Trust me, when I say this. “Your skin will be feeling and looking rejuvenated”.