FAQ
Find answers to frequently asked questions. If your inquiry cannot be answered by FAQs provided, you are welcome to call our customer service or contact us.
Customer Service toll free number – 1-888-546-9704
Table of contents:
General Questions
Product Questions
Product Usage
Technical Questions
Ordering
Sales Tax
General Questions
What causes wrinkles?
The skin has several layers – the epidermis, dermis and sub-dermis. The dermis contains proteins that keep the skin taut and springy. As we age and as our skin is exposed to environmental stresses (sun is the major cause of skin damage), the collagen and elastin proteins in our skin begin to break down, creating voids and gaps – these “gaps” are wrinkles. Another cause of wrinkles is the skin’s inability to repair itself as we age by showing a significant slowdown in the creation of healthy cells.
Understanding the scientific basis allows us to look for innovative ways to repair, rejuvenate and protect the skin.
What is Collagen and why do we need more of it?
Collagen is a natural protein produced by our body, which resides in the dermis. Collagen is a necessary protein, crucial in helping our skin to maintain its durability and resilience. Without it, our skin will not remain taut, and wrinkles will form.
What about collagen injections?
Until recently, the only effective method for delivering collagen to the regenerating deeper layers of the skin has been injections that are both invasive and very expensive. With the use of Dermalactives it is no longer necessary to endure the painful and expensive injections. This is what makes the Dermalactives treatments such an incredible discovery.
What is Elastin?
Elastin is a natural protein produced by our body that is elastic and allows the skin to resume its shape after stretching or contracting. It resides in the dermis and hypodermis, the lower layers of the skin. Elastin is a necessary protein, crucial in helping our skin to maintain its flexibility. Without it, our skin will not remain taut and springy, and wrinkles will form.
Product Questions
What are the ingredients of Dermalactives Moisturizer?
Water, Cyclopentasiloxane, Glycerin, Stearic Acid, Octyl Palmitate, Mineral Oil, PE – 100 Stearate, Glyceryl Stearate, Myristyl Alcohol, Butyrospermum Parkii (Shea Butter), Ethylhexyl Methoxycinnamate, Polyacrlamide, C13-14 Isoparaffin, Laureth-7, Triethanolamine, PEG-40 Stearate, Beeswax, Stearyl Alcohol, Cetyl, Alcohol,Tocopheryl, Acetate, Retinyl Palmitate,Thioctic Acid, Indol Acetyl, Phenylalanine, Ethoxydiglycol, Ascorbyl Palmitate, Phospholipids, Hydrolyzed Collagen, Hydrolyzed Elastin, DMAE Bitaratrate, Glycolic Acid, Fragrance, Methylparaben, Propylparaben, Disodium EDTA, Diazolidinyl Urea.
Will the moisturizer help eliminate my wrinkles?
Yes. Our studies have shown that the daily use of the moisturizer can make a visible difference and eliminate wrinkles.
Product Usage
How does Dermalactives Lifting Solution work?
After applying Lifting Solution on skin, treatment will dry clear. Temporarily tightens the skin, hence reducing appearance of wrinkles. More importantly, the treatment not only moisturizes but locks moisture in and by doing this it protects the skin from further damage.
How many applications will it take to remove all wrinkles?
It mostly depends on the individual and how he or she reacts to the treatment.
Should treatment be applied over or under makeup?
Lifting Solution can be applied over or under makeup. Without foundation and after moisturizing, dab treatment under eye starting from the inner corner and work outward, applying evenly. Then apply makeup with foundation, mix a drop or two of Lifting Solution with foundation and apply evenly. Lifting Solution can also be applied directly over makeup. Simply apply a thin layer evenly over makeup.
What if treatment dries too tight?
If you find the treatment feels too tight, apply a small amount of moisturizer or foundation on top of treatment.
What causes a white residue?
Using too much treatment or not moisturizing prior to use. Apply a thin layer and let dry. Apply additional layers if necessary.
What causes a puckering effect at the edges of application?
Application may not have been evenly applied.
How does the pump work?
Break the safety tab, push activator down and release twice – be careful to do it VERY slowly, to activate the pump. Pump can also be shaken to activate.
Technical Questions
How do I place an order?
When you are done, click “checkout” to place your order. During checkout you will be asked to provide the following:
• First and last name
• E-mail address
• Billing and shipping address
• Phone number
• Credit card type, number and expiration date
Can I change my order during checkout?
Yes, you can. As long as you do not click the “submit order” button, you can review or update your order at the “review order” page.
I don’t want to purchase online. Can I make a purchase by phone?
Sorry, but we do not take phone orders at this time.
Ordering
How do I know if my order was received?
Once you click “submit order” on the final order page we will send you an “Order Confirmation e-mail” to the e-mail address you provided. On your “Order Confirmation E-mail” you will also have your user name and password so that you can log in to your account and see the status of your order.
What forms of payment does Dermalactives, Inc. accept?
We accept the following payment methods: PayPal and Credit Cards – Visa, Master Card, American Express and Discover. We provide a safe and secure SSL 128-bit encrypted order form for your shopping needs. Your card number will be transmitted directly to the banking network for authorization.
When will my credit card account be charged?
Once we ship your purchase, we will charge your account.
Why is there dollar amount shown on my statement?
The charge on your statement reflects the item price, shipping and handling charge and an installment charge if you purchased an item with a payment option.
Sales Tax
We are required to collect tax in California.
When will my order arrive?
Most orders will arrive within 3 – 5 business days after making your initial order. We allow 1 – 2 business days to process your order.
Please note when paying by online check your order may be held for a period of 7 – 10 business days to allow funds to clear through your financial institution. If your order does not arrive within 30 days there may be a problem due to inventory backorder or a problem with the mailing address.